Our warehouse in Los Angeles, California.
FAQ
Below you'll find answers to the most frequently asked questions we get asked when shopping at coatcrafter.com. If we missed any questions, please send us an email to [email protected]
and if you need any assistance ordering please call us at 818-616-4448. We're here to help in any way we can.Where are the items being shipped from
When do my items ship from your warehouse?
If you order by 12:00pm Noon PST, your order will ship out the same day! Any orders received after that will be shipped out the next business day.
When will I received my order?
Our preferred shipping service is USPS First Class Mail. It usually takes 3-5 business days within the U.S. to receive your order. Once your order is shipped you will receive an email with your USPS Tracking number that you can use to track the progress of your order.
Can I get my items quicker?
We offer Priority shipping options at check out for an additional charge. Pricing is determined during the checkout process.
What is your return policy?
We accept return 30 days from the day your item is received. Items must be returned new, unworn, unwashed, undamaged and with all original tags still attached. If received not in this condition the return will not be accepted. You have the option to send the item yourself or request a return label from us. If using our return label, the cost of return shipping will be deducted from your refund. You may review our full policy here.
How do I request a return?
Email us at [email protected] with your order number, item(s) you wish to return and the reason for your return. You will receive a response shortly from our customer service team.
Do you offer exchanges?
Unfortunately, we don't offer exchanges.
Do you ship to other countries?
Yes, we do! Shipping costs will vary and will be determined during the checkout process. We can only accept Paypal as a payment method from International Buyers. Sorry, no international credit cards are accepted. Unfortunately, we are unable to ship Loungefly items outside of North America or to freight forwarding services.
You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. The U.S. Postal Service, Open and Clothing, or any other independent shipping carrier cannot be held liable for any additional charges you may incur. Additional charges for customs clearance must be paid by you. Open and Clothing has no control over these charges and cannot predict what they may be. Each country has its own customs regulations and may or may not charge for certain types of merchandise or material included in your order. When ordering from coatcrafter.com, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods. Each order will be accompanied by a customs form that will document what is in the package and provide a dollar amount of the value of the package. If something is damaged, customs will need to know the value of the item(s). You should contact your local customs office for further information should you have additional questions. We are unable to designate any packages as gifts.
What is your privacy policy?
You may view it here.
Do you offer promo or discount codes?
What are your shipping policies for high value items/orders (including Loungefly)
As a courtesy we typically will add a signature requirement to any order over $100 in value or any Loungefly item over $50. If you wish to remove that requirement, we will not be responsible for these deliveries if not received.
Are your branded items Officially Licensed?
Yes, all of our branded items are officially licensed!